Privacy policy

PRIVACY POLICY

This Privacy Policy describes how www.theluxecollection.co.uk (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies and browsing behaviour

We also collect information about how you interact with our site, including:

  • Pages viewed
  • Products viewed
  • Search terms

Order Information

When you make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via Shopify)

We use this information to:

  • Process and fulfil your order
  • Arrange delivery
  • Communicate with you
  • Provide order confirmations and updates
  • Prevent fraud or risk

How We Use Your Information

We use your personal information to:

  • Provide our products and services
  • Process payments and deliveries
  • Communicate with you
  • Send marketing (only where you have opted in)
  • Improve our website and customer experience

Sharing Your Information

We only share your information with trusted third parties where necessary, including:

  • Shopify (our website platform)
  • Payment providers
  • Delivery companies
  • Analytics providers (e.g. Google Analytics)

We may also share information where required by law.

Marketing & Advertising

We may use your information to send relevant offers or adverts.

You can opt out at any time via:

  • Facebook Ads settings
  • Google Ads settings
  • Or by contacting us directly

Cookies

We use cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyse website traffic

You can control cookies through your browser settings. Please note that disabling cookies may affect how the site functions.

Your Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request corrections
  • Request deletion of your data
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Retention

We retain your information for as long as necessary to:

  • Fulfil your order
  • Comply with legal obligations
  • Resolve disputes

Automated Decision Making

We do not carry out automated decision-making that significantly affects you.

Some basic fraud prevention measures may be used via Shopify.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements.

Contact Us

If you have any questions or would like to make a request regarding your data, please contact us:

📧 support@theluxecollection.co.uk